The hotel itself was in an odd area. Close to a very busy intersection but developed with an odd assortment of businesses that you don't normally see right around a hotel.
The sheets are clean and the gentleman at the front desk was super professional and nice...he was definitely out of place because this place is a disaster as it is being remodeled. We literally were stepping over and around construction to get to our room. The pillows feel like that generic pillow stuffing for Euro shams with absolutely no support, even when wading three of them together and stuffing them under ur head. The mattress does NOT "hug u back"... they are REALLY hard with little to no give. My back is hurting and we still have to stay another night. I travel A LOT with my husband and this is the worst hotel we have ever stayed at.
The bed was particularly awful.
I called and booked 25 rooms for my daughters wedding in April. The guy Nick quoted me a rate 3 different times. Once I asked them for a written copy of the discounted rate, they changed it $30.00 higher than the promised rate. They refused to honor the rate. The BAIT & SWITCH is in full force here at the Fairfield Inn & Suites! I do not agree with their procedures and how they handled this situation. Very unfair!
There was also a good bit of undeveloped natural habitat still which made for it possible for a long walk after check-in. Skipping the usual fitness center workout was a wonderful and unexpected treat.
On the other hand, the desk staff were I found to all be very helpful, friendly and, efficient.
Absolutely amazing service, clean rooms and easy check in process. We also forgot items, and the hotel was willing to ship it to us, at our cost. Cameron the front desk guy is the best!!!
It made very quiet and serene but limited dining options severely.
I use to live in this place a few years ago when I was waiting on a rooming situation. This hotel has new management and it's nothing like what it use to be. The worked seem less happy and just robotic to the demands of their job. The quality is going down and fast. Things are being replaced for cheaper items. I am very dissatisfied with the direction of this hotel. It use to have an open warm presents and now it's like a motel instead.
Totally average and unremarkable in every way...almost on the edge of totally no-frills.
As a previous reviewer remarked, this Fairfield is set back from the road behind a furniture store, so be looking for the building!
Fairfield Inn Suites By Marriott Hilton Head Island Bluffton is a US Lodging based in Okatie, South Carolina. Fairfield Inn Suites By Marriott Hilton Head Island Bluffton is located at 105 Okatie Center Blvd N, Okatie, SC 29909, USA.
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